I've spent $1,500 but haven't received my myFreedom Reward Voucher

If you've reached $1,500 in qualifying purchases but haven't received your $50 Reward Voucher, don't worry. Your order may still be processing.

When will I receive my voucher?

Reward Vouchers are added to your myFreedom account approximately 48 hours after your qualifying transaction has been completed.

This means all items on your order must have been delivered or collected, and the transaction finalised in our system.

For example, if you've purchased homewares and a sofa in the same transaction, your voucher won't be issued until your sofa has also been delivered.

Still haven't received your voucher?

Please check that:

• Your purchases were made using your myFreedom membership.
• You've reached $1,500 in qualifying spend within the rolling 12-month period.
• All items on your qualifying order have been delivered or collected.
• You've allowed approximately 48 hours after the completed transaction.

You can also log in to your account to check whether your voucher has been added.

If you've met these requirements and your voucher is still missing, please contact us via live chat with your order details so our team can investigate.