There's an issue with my product

We're sorry there's an issue with your purchase but we're here to help!

To have your product assessed, please submit a warranty claim.

What information do I need?

To help our team assess your claim, please provide:

• Your order number or proof of purchase
• A brief description of the issue
• A photo showing the full product
• Clear photos of the fault or damage, including a close-up
• A photo of the product ID label, usually found underneath or behind the item. Examples of current product labels as per below: 

What happens next?

Once we receive your claim, our team will review the information and contact you about the next steps.

Depending on the issue, we may need to arrange an inspection, request additional information or organise a repair assessment.

We'll explain the available resolution options once your claim has been assessed.

Your rights under the Consumer Guarantees Act 1993 remain unaffected.

For more information, see our Warranty Terms & Conditions.