My order is delayed. What should I do?

We're sorry your order hasn't arrived when expected.

Delivery dates are estimates and may change due to stock availability, shipping or transport delays.

What can I do?

For homewares orders: Check the tracking link in your dispatch confirmation email for the latest delivery updates.

For furniture orders: Check any recent delivery updates or booking notifications from Freedom.

Need help locating your order?

If your estimated delivery date has passed and you haven't received an update, please complete this form.

Please provide your order number and delivery details so our team can investigate and advise on the next steps.