Stacey
- Total activity 172
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 86
Articles
Recent activity by Stacey-
I did not receive any assembly instructions with my order?
Normally our products that require assembly will have all necessary instructions attached with the hardware pack or included within the packaging. If you have not been able to locate them, please c...
-
I don't know which form I should be completing?
Sometimes knowing which form to fill out can be confusing. Here is a quick guide: New Claim - Please use this form if you are reporting a fault/damage on a furniture product for the first time. A...
-
Does Freedom have a change of mind policy?
Freedom does have a limited change of mind policy in relation to our homewares and furniture products. Please click here
-
Do gift cards expire?
Currently our gift cards expire 12 months after the date of issue.
-
Can I click and collect furniture?
Customers are welcome to collect their new furniture products from our Distribution Centre. Bookings for this are essential so we can ensure that your order is ready for you when you arrive.We will...
-
Who will deliver my order?
In order for us to offer our customers the most cost-effective delivery rates and the most secure delivery service, we use the following: Our homewares orders are delivered securely by New Zealand ...
-
What information do I need to provide to apply for a Trade account?
To apply for a Trade account, you will need to provide the following:• First name and surname• Business name• Registered business address• NZBN• Type of business (e.g. Designer, Stylist, Builder)• ...
-
I purchased some homewares online, but they don’t suit, and I need to return them. How long do I have to return them for change of mind, and do I have to return them to a store?
myFreedom members have 60 days to return homewares items purchased in-store or online for change of mind. The items must be in their original condition and accompanied by proof of purchase. Product...
-
Laybuy
What do I need to use Laybuy? To sign up to Laybuy, you’ll need a valid debit or credit card, New Zealand residential address and you must be over 18 years old. Important details… Laybuy off...
-
I think my order is missing some parts, what should I do?
If you haven’t received all of the parts that you need to assemble your furniture, please complete the new claim form so that we can arrange to have them sent to you.