Customers are welcome to collect their new furniture products from our Distribution Centre. Bookings for this are essential so we can ensure that your order is ready for you when you arrive.
We will call you to coordinate this booking time as soon as your furniture is ready.
Please ensure that your vehicle is suitable for collecting furniture, and you are aware of carton sizing and weight. Your sales consultant will be able to advise the packaging size and weight of the cartons included with your order.
Should you not make your confirmed booking time slot, we will need to reschedule this, which will be at least 48 hours later. Failure to collect your product at your confirmed time will incur an administration and handling fee.
Freedom will not take responsibility for any damage to product caused in transit between our Distribution Centre and the customer’s home, when the product has been freighted by the customer.
Please note that without a confirmed booking we cannot coordinate a customer collection.
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