Stacey
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Recent activity by Stacey-
How do I track my online homewares order?
Once your order has been dispatched and collected by one of our courier partners, you will receive an email with tracking details.
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How do I apply for a trade account?
To take advantage of our trade programme, simply click on the following link and submit your application form. Trade Client Contact Form
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Do I need to use my myFreedom Reward Voucher in one purchase?
Reward Vouchers can be used in whole or in part against future purchases at Freedom, in-store or online, but no change can be given, and any unused credit will expire after 3 months.
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Afterpay
What do I need? To sign up to Afterpay online, you’ll need a debit or credit card, New Zealand residential address and you must be over 18 years old. Important details: New Afterpay customers are r...
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I did not receive any assembly instructions with my order?
Normally our products that require assembly will have all necessary instructions attached with the hardware pack or included within the packaging. If you have not been able to locate them, please c...
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I don't know which form I should be completing?
Sometimes knowing which form to fill out can be confusing. Here is a quick guide: New Claim - Please use this form if you are reporting a fault/damage on a furniture product for the first time. A...
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Does Freedom have a change of mind policy?
Freedom does have a limited change of mind policy in relation to our homewares and furniture products. Please click here
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Do gift cards expire?
Currently our gift cards expire 12 months after the date of issue.
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Can I click and collect furniture?
Customers are welcome to collect their new furniture products from our Distribution Centre. Bookings for this are essential so we can ensure that your order is ready for you when you arrive.We will...
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Who will deliver my order?
In order for us to offer our customers the most cost-effective delivery rates and the most secure delivery service, we use the following: Our homewares orders are delivered securely by New Zealand ...