What if an item is missing or incorrect from my order?

If something is missing from your delivery or you've received the wrong item, we're here to help.

Missing an item?

If your order includes furniture and homewares, your items may arrive in separate deliveries.

Please check your order confirmation and any tracking information to see whether your remaining items are still on their way.

Received the wrong item?

If you've received an item you didn't order, please keep it in its original condition while our team reviews the issue.

How do I report the issue?

Please submit an online orders enquiry with:

• Your order number
• Details of the missing or incorrect item
• Photos of the incorrect item and packaging, if applicable

Our team will investigate and contact you with the next steps.

Received a damaged item? Please use our Warranty Claim Form instead.