What is Freedom's Change of Mind Policy?

Changed your mind? Freedom offers refunds or exchanges on eligible homewares within:

• 30 days of purchase in-store or delivery for online orders.
• 60 days for eligible purchases made by myFreedom members with a valid membership.

What items can I return?

To qualify for a change-of-mind return, your item must:

• Be in its original condition, with unopened and sealed packaging.
• Be accompanied by proof of purchase.
• Meet the eligibility requirements of our Change of Mind Policy.

Change-of-mind returns do not apply to:

• Furniture and upholstered products
• Mattresses (see our 120 Night Comfort Promise)
• Clearance and sale products
• Floor stock, seconds, repaired or disclosed-defect products
• Made-to-order or customised products

How do I return an item?

Eligible online purchases can be returned to any Freedom store in New Zealand. If returning an item by post, shipping is at your own cost and risk.

Other change-of-mind returns or cancellations may be considered at Freedom's discretion, and fees may apply.

Your rights under the Consumer Guarantees Act 1993 remain unaffected.

For full details, please refer to our Change of Mind Policy.