FAQS
- What are the benefits of joining the myFreedom Program?
- How do I become a myFreedom member?
- Do I need to use my myFreedom Reward Voucher in one purchase?
- I purchased some homewares online, but they don’t suit, and I need to return them. How long do I have to return them for change of mind, and do I have to return them to a store?
- I am trying to purchase some homewares online, but the ‘Free Delivery’ offer for myFreedom members is not working?
- Does my myFreedom spend balance expire?
- I signed up to myFreedom, but I am only receiving reward emails but not promotional emails?
- Can my Reward Voucher be extended or re-issued once it expires?
- How can I check my myFreedom Reward Voucher balance and expiry date?
- I’ve spent over $1,500 but I have not received my myFreedom Reward Voucher? When will I receive it?
- How long do I have to redeem my Reward Voucher?
- How do I redeem my myFreedom Reward Voucher?
- How will I receive my myFreedom Rewards Voucher?
- What information do I need to give to create an account and become a myFreedom member?
- I’m having issues logging into my myFreedom account?
- I have an in-store account, but I want to make a purchase online and redeem my vouchers. How do I create an account?
- How do I cancel my myFreedom membership?
- I need to change my email address; how does this affect my membership?
- What is my myFreedom membership number and where can I find it?