Stacey
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Recent activity by Stacey-
Can I go to the store or warehouse before I receive my ready to collect email?
To avoid disappointment, please wait until you receive your ready to collect email before proceeding to your store or warehouse.
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Do you deliver to PO Boxes?
Unfortunately, we do not deliver to PO Boxes as our products are too large. This also includes Parcel Lockers, GPO, Locker Bag and RMB addresses. Our products are delivered by courier and may requi...
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Can I access my Trade discount at all Freedom stores?
Yes! Your Trade discount is valid at all Freedom stores across New Zealand.
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How long do I have to redeem my Reward Voucher?
Reward Vouchers are valid for three (3) months from the date of issue.
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Can I pay for my order when I collect?
No, all orders must be paid in full at the time of purchase.
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Who do I contact if I need help with my Trade account?
For all product and order enquiries, please contact your preferred Freedom store and our in-store Interior Decorator will be able to assist you. For all account queries, you can email our Trade tea...
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How do I redeem my myFreedom Reward Voucher?
You can redeem your Reward Voucher in any Freedom store, just let the team member know your phone number or myFreedom number and they can apply the Reward Voucher to your purchase. You can redeem...
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How do I log into my Trade account?
An online account will be created for you by our Trade Team, you will receive an email once this has been done with a temporary password which you will need to reset on your first login. To log in ...
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How will I receive my myFreedom Rewards Voucher?
Reward Vouchers will be loaded directly to your myFreedom membership and can be redeemed in-store or online. We will email you as soon as your Reward Voucher has been loaded to your account.
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What is your returns policy?
The return policy for Freedom Trade purchases is the same as our standard Return policy and can be viewed here.