Stacey
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Recent activity by Stacey-
Will I receive a Trade card?
Yes! Within 7 days of your application being approved, you will receive a Welcome Pack from our Trade team. Your Welcome Pack will include two new Trade membership cards along with information on h...
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Does my myFreedom spend balance expire?
Yes, the spend balance expires after 12 months. If you have not earned a voucher or made a purchase within 12 months, your balance will expire from your account and your spend will revert back to z...
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I can’t find my order confirmation; can you please resend it?
If you have not received an order confirmation and it has been more than 24 hours, please complete a general enquiries form by clicking here. Alternatively, please contact your local store.
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What should I do if my furniture is damaged during delivery?
Our delivery partners do their very best to deliver products in perfect condition, but sometimes unexpected accidents can happen. If your item is damaged during delivery, please contact us via new ...
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Can I change or cancel my order once it's been dispatched?
Once an order has been accepted and payment made it cannot be changed. Depending on whether the order has been processed and shipped by the store, you may be able to cancel the order by contacting ...
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What if I cannot place an order for Click + Collect?
If a product is unavailable for Click + Collect, please call your local store for assistance.
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How do I place an order using my Trade discount?
Trade customers can order in-store or online. If you are ordering in-store, please let the team member who is serving you know that you are a Trade customer and present your Trade card at the count...
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I signed up to myFreedom, but I am only receiving reward emails and not promotional emails?
You may have opted out of receiving communications from us. If this is the case, we only email opted-out customers when they receive a Reward Voucher or when there have been changes to the program....
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Do you show everything on your website that is available in store?
At freedom we take great pride in keeping up with the latest trends which means we have new products and styles arriving in store all the time. We do our best to display everything that is availab...
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How do I submit a warranty claim?
Do you have a new warranty claim to submit? If so please complete the claim form with all requested information. We will be in touch as soon as possible. To help us process your claim, we require a...