Stacey
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Recent activity by Stacey-
I have a faulty/damaged furniture item, what do I do?
Please complete the new warranty claim form with all requested information and a customer service consultant will contact you.
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What if I receive a product that is damaged?
If you believe there is damage to the products you've ordered, please fill out a new warranty claim form on our website. It is helpful to us processing your claim if you can send us some pictures s...
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What can I do if my order doesn't arrive within the expected timeframe?
If you haven’t received your product after the expected delivery time, you are welcome to contact our friendly customer service team. Fill in a orders and delivery enquiry form and our team will be...
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When will my order be ready?
Once your order is ready, you will receive a ‘Ready to Collect’ email.
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Will I receive a Trade card?
Yes! Within 7 days of your application being approved, you will receive a Welcome Pack from our Trade team. Your Welcome Pack will include two new Trade membership cards along with information on h...
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Does my myFreedom spend balance expire?
Yes, the spend balance expires after 12 months. If you have not earned a voucher or made a purchase within 12 months, your balance will expire from your account and your spend will revert back to z...
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I can’t find my order confirmation; can you please resend it?
If you have not received an order confirmation and it has been more than 24 hours, please complete a general enquiries form by clicking here. Alternatively, please contact your local store.
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What should I do if my furniture is damaged during delivery?
Our delivery partners do their very best to deliver products in perfect condition, but sometimes unexpected accidents can happen. If your item is damaged during delivery, please contact us via new ...
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Can I change or cancel my order once it's been dispatched?
Once an order has been accepted and payment made it cannot be changed. Depending on whether the order has been processed and shipped by the store, you may be able to cancel the order by contacting ...
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What if I cannot place an order for Click + Collect?
If a product is unavailable for Click + Collect, please call your local store for assistance.