Stacey
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Recent activity by Stacey-
What information do I need to provide to apply for a Trade account?
To apply for a Trade account, you will need to provide the following:• First name and surname• Business name• Registered business address• NZBN• Type of business (e.g. Designer, Stylist, Builder)• ...
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I purchased some homewares online, but they don’t suit, and I need to return them. How long do I have to return them for change of mind, and do I have to return them to a store?
myFreedom members have 60 days to return homewares items purchased in-store or online for change of mind. The items must be in their original condition and accompanied by proof of purchase. Product...
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Laybuy
What do I need to use Laybuy? To sign up to Laybuy, you’ll need a valid debit or credit card, New Zealand residential address and you must be over 18 years old. Important details… Laybuy off...
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I think my order is missing some parts, what should I do?
If you haven’t received all of the parts that you need to assemble your furniture, please complete the new claim form so that we can arrange to have them sent to you.
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I have a faulty/damaged homewares item, what do I do?
Please visit your local store or complete the general enquiries form and a customer service consultant will be in touch.
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Should I measure things up before I come in to buy furniture or blinds?
Yes please! Whether you are buying online or in-store we recommend that you measure not only the space where it will go, but also the entrance to your home and the way into the room. For blinds, yo...
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Which stores and warehouses offer Click + Collect?
Most of our stores offer Click + Collect depending on stock availability. To see if an item offers Click + Collect, go to the product page and enter your suburb and postcode.
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How long will it take for my order to be delivered?
Our delivery times vary depending on the product you are ordering and your location. Homewares items are typically dispatched within 2 business days and delivered within 10 business days.Furniture ...
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I submitted my application. What’s next?
Once you have submitted your application either in-store or online, your application will be reviewed by our Trade team, and you will be contacted via email within 5 business days. Once approved, y...
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I am trying to purchase some homewares online, but the ‘Free Delivery’ offer for myFreedom members is not working?
You must be signed into your myFreedom account and your order must be over $50 (in homewares) for the free delivery to apply. Not all suburbs and postcodes are eligible for the free delivery offe...