Stacey
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Recent activity by Stacey-
What if I can’t collect my order within 7 days?
If you can’t collect your order within this time frame and have not notified your nominated store, your order will be cancelled and refunded.
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Can I order from Freedom Australia?
Whilst you can purchase from Freedom Australia, all arrangements for delivery to your home will not be handled by Freedom and will have to be arranged by yourself.
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If I’m in-store without my Trade card, can I still make a purchase?
Yes! You will need to quote the contact phone number associated with your account to the team member who is serving you so that they can locate your Trade account in our system.
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How can I check my myFreedom Reward Voucher balance and expiry date?
You can check your available Reward Voucher balance in your online account or a team member in-store can look it up for you. We will also email you to remind you that your Reward Voucher is still a...
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Why can't I purchase everything that is shown on your website?
Not all products can be purchased online. If you would like to check if a product is available in your local store, click on the ‘Find in Store’ tab, located on every product page. You can also vis...
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120 Night Comfort Promise
We understand it can take a while to get used to your new mattress, so if within 120 nights of taking delivery of your mattress, you don't find it totally comfortable, we'll exchange it for a new o...
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How long do I have to pick up my order?
You must collect your order within 7 days of being notified that it is ready for collection. Orders not collected after this time may be cancelled and refunded. Please call your local store if you ...
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Do you deliver internationally?
We do not currently deliver to any locations outside of Australia.
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Our company has multiple team members who will need access to the discount. Can this be done?
Yes! On your application, please specify the team members who will require access to your company’s Trade discount. We can supply up to 2 Trade membership cards to be shared with your staff.
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I’ve spent over $1,500 but I have not received my myFreedom Reward Voucher? When will I receive it?
All eligible Reward Vouchers are loaded directly to the member's account 48 hours after all products have been delivered or taken home and the order has been finalised in our system. If you have pu...