Stacey
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Recent activity by Stacey-
I have received an order that’s not mine, what should I do?
Sorry! We are humans and mistakes happen very occasionally where you might receive an order that’s not meant for you. If this happens, please fill out an orders and delivery enquiry form and we'll ...
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Can someone else collect my order on my behalf?
Yes, someone can collect your order on your behalf but must have the following: Provide a copy of the order confirmationProvide photographic identificationProvide the card used for payment
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I placed an order before my application was approved. Can I still receive my Trade discount?
If you have an outstanding order that is yet to be delivered, we will honour the Trade discount pricing on your order. All you need to do is contact your preferred Freedom store and they will be ab...
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Can my Reward Voucher be extended or re-issued once it expires?
Reward Vouchers cannot be extended or re-issued once they expire.
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How long does it take for refunds to be processed?
When returning to a store, refunds are processed on the spot. When returning to our warehouse, refunds are typically processed within 14 days from receipt of the goods.
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Why is the colour of the product on the website picture different to the product?
We try our best to ensure the colour in the image is an accurate representation of the colour of the product, but it can appear slightly different depending on the screen you are viewing it on.
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What if I can’t collect my order within 7 days?
If you can’t collect your order within this time frame and have not notified your nominated store, your order will be cancelled and refunded.
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Can I order from Freedom Australia?
Whilst you can purchase from Freedom Australia, all arrangements for delivery to your home will not be handled by Freedom and will have to be arranged by yourself.
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If I’m in-store without my Trade card, can I still make a purchase?
Yes! You will need to quote the contact phone number associated with your account to the team member who is serving you so that they can locate your Trade account in our system.
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How can I check my myFreedom Reward Voucher balance and expiry date?
You can check your available Reward Voucher balance in your online account or a team member in-store can look it up for you. We will also email you to remind you that your Reward Voucher is still a...