Stacey
- Total activity 172
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 86
Articles
Recent activity by Stacey-
I have a faulty/damaged homewares item, what do I do?
Please visit your local store or complete the general enquiries form and a customer service consultant will be in touch.
-
Should I measure things up before I come in to buy furniture or blinds?
Yes please! Whether you are buying online or in-store we recommend that you measure not only the space where it will go, but also the entrance to your home and the way into the room. For blinds, yo...
-
Which stores and warehouses offer Click + Collect?
Most of our stores offer Click + Collect depending on stock availability. To see if an item offers Click + Collect, go to the product page and enter your suburb and postcode.
-
How long will it take for my order to be delivered?
Our delivery times vary depending on the product you are ordering and your location. Homewares items are typically dispatched within 2 business days and delivered within 10 business days.Furniture ...
-
I submitted my application. What’s next?
Once you have submitted your application either in-store or online, your application will be reviewed by our Trade team, and you will be contacted via email within 5 business days. Once approved, y...
-
I am trying to purchase some homewares online, but the ‘Free Delivery’ offer for myFreedom members is not working?
You must be signed into your myFreedom account and your order must be over $50 (in homewares) for the free delivery to apply. Not all suburbs and postcodes are eligible for the free delivery offe...
-
I have a faulty/damaged furniture item, what do I do?
Please complete the new warranty claim form with all requested information and a customer service consultant will contact you.
-
What if I receive a product that is damaged?
If you believe there is damage to the products you've ordered, please fill out a new warranty claim form on our website. It is helpful to us processing your claim if you can send us some pictures s...
-
What can I do if my order doesn't arrive within the expected timeframe?
If you haven’t received your product after the expected delivery time, you are welcome to contact our friendly customer service team. Fill in a orders and delivery enquiry form and our team will be...
-
When will my order be ready?
Once your order is ready, you will receive a ‘Ready to Collect’ email.