Stacey
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Recent activity by Stacey-
What if I have missing item from my order?
If you think you have missing items from your order, please contact our customer service team through our online orders form so that we can investigate your order.
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Can I click & collect every product?
Not all products are available for Click & Collect, such as large homewares and furniture. To see if an item offers Click & Collect, go to the product page and enter your suburb and postcode.
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How do I update my delivery details?
If you need to update your delivery address please contact your local store and they will be able to update.
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I ordered furniture online how will it be delivered?
Please refer to the furniture delivery section under fulfilment.
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What if I am not home when my order arrives?
If no-one is home to accept delivery of your item when the order arrives or alternatively you have arranged for authority to leave with either the postal service or one of our local courier partner...
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Temporary Disruption to Online Homewares Delivery
Due to the current circumstances surrounding the pandemic, all our courier partners are working tirelessly to get all orders to our customers however there are delays expected: Auckland - delivery...
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How do I track my online homewares order?
Once your order has been dispatched and collected by one of our courier partners, you will receive an email with tracking details.
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How do I apply for a trade account?
To take advantage of our trade programme, simply click on the following link and submit your application form. Trade Client Contact Form
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Do I need to use my myFreedom Reward Voucher in one purchase?
Reward Vouchers can be used in whole or in part against future purchases at Freedom, in-store or online, but no change can be given, and any unused credit will expire after 3 months.
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Afterpay
What do I need? To sign up to Afterpay online, you’ll need a debit or credit card, New Zealand residential address and you must be over 18 years old. Important details: New Afterpay customers are r...