Stacey
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Recent activity by Stacey-
What are Freedom Warranties?
The Warranty period commences from the date of collection or delivery: 10 years for frames for upholstery sofas, daybeds, chaise lounges, armchairs and recliners; (excludes outdoors) 2 years for f...
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Is there a Freedom Gift Card?
Yes, there is, and the lucky person you give it to can use it at any of the Freedom stores around New Zealand. Gift cards can only be redeemed in-store, they cannot be redeemed online. To purchase ...
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Do you offer furniture assembly?
Yes, we can arrange for a third party to put everything together for you. Just ask when you’re buying your furniture.
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What payment methods do you accept?
Our stores accept cash, credit card (Visa, MasterCard, Q Card, GemVisa, and CreditLine) and Afterpay. Our online store accepts Mastercard, Visa, Q Card, and GemVisa. Payments are securely processed...
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What if I have missing item from my order?
If you think you have missing items from your order, please contact our customer service team through our online orders form so that we can investigate your order.
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Can I click & collect every product?
Not all products are available for Click & Collect, such as large homewares and furniture. To see if an item offers Click & Collect, go to the product page and enter your suburb and postcode.
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How do I update my delivery details?
If you need to update your delivery address please contact your local store and they will be able to update.
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I ordered furniture online how will it be delivered?
Please refer to the furniture delivery section under fulfilment.
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What if I am not home when my order arrives?
If no-one is home to accept delivery of your item when the order arrives or alternatively you have arranged for authority to leave with either the postal service or one of our local courier partner...
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Temporary Disruption to Online Homewares Delivery
Due to the current circumstances surrounding the pandemic, all our courier partners are working tirelessly to get all orders to our customers however there are delays expected: Auckland - delivery...